Returns and Refunds
The right of return applies within 14 days from the delivery. It is valid only for purchases made in our online boutique www.24bottles.com. If the product has been purchased from an authorized retailer, it is necessary to return it directly to the retailer or, in any case, to the vendor.
Returns from Austria, Belgium, Denmark, France, Germany, Italy (included San Marino and Vatican City), Luxembourg, Netherlands, Spain.
Please get in touch with our Support Team via chat on 24Bottles.com and specify your Order Number. Tell us the reason you wish to return the product and attach some pictures.
Please note that:
– the product must be unaltered, in the original box and conditions;
– the product should not be personalized, used or washed.
If your request meets all these conditions, we would be pleased to send you a return label, and you should handle the return parcel to the suggested courier within 15 days. Otherwise, we would not be in the position to manage the return and the refund properly.
When we receive your return, we will send you a confirmation email. You can choose between a refund or a voucher redeemable on 24Bottles.com online boutique.
If you have paid for the standard shipping and decide to return the entire order, the refund/voucher will also include shipping fees. The refund will not include any possible “non-standard” shipping fees.
Returns from any other country not mentioned above and from extra EU countries require a specific procedure. We invite you to contact our Support Team via chat on 24Bottles.com, and fill out the form with details on the return in this page.
The parcel could be sent to:
24Bottles Società Benefit S.r.l.
Via Arturo Toscanini, 11
40055 Villanova di Castenaso (BO)
Please note that 24Bottles cannot be accountable for returns made without prior authorization from our Support Team.