Shipping policy

Free shipping for all orders of €49 / £49 or more (after discounts and excluding taxes).

Orders are prepared within 1–2 business days. During peak periods (such as Black Friday or Seasonal Sales), please allow 1–2 additional business days.

Orders placed after 12:00 PM on Friday or during the weekend will be processed starting the following Monday.

 


TRACKING & DELIVERY

 

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Delivery times and costs for your destination
Italy | €4.90 / £4.50
Including San Marino and Vatican City
Delivery in 1–3 business days (+2 days for islands)

Zone 1 | €6.90 / £5.90
Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary
Delivery in 1–5 business days

Zone 2 | €6.90
UK, United States, Canada
Delivery starting from 7 business days

Zone 3 | €30 / £25.50
Switzerland, Turkey
Delivery starting from 5 business days

Rest of the world | €30 / £25.50
All other destinations
Delivery starting from 5 business days

For deliveries outside the European Union, and remote areas, import duties, taxes or customs charges may apply. These charges are determined by local authorities and are the responsibility of the recipient.

 

Tracking your order

You will receive an email with your tracking link as soon as the order has been shipped. Please monitor the tracking status regularly: the recipient is responsible for receiving the parcel. Staying updated helps avoid delays and ensures a smooth delivery.

 

Delivery address

Once the shipment has been confirmed, the delivery address and delivery instructions cannot be modified.

 

Order changes and cancellations

Cancellation requests submitted after an order has entered preparation or processing cannot be guaranteed.

Once the order has been shipped or handed over to the courier, the order can no longer be cancelled or modified. This also applies to cancellation requests related to import duties, taxes or customs charges that may apply in the destination country.

 

Where we deliver

We do not ship to Pack-Stations, lockers or PO boxes. Please provide a private or company address and ensure that someone can receive the parcel.

 

Need to reschedule?

For any changes to delivery or to arrange a new delivery date, please contact the courier’s customer service directly. Only the courier can modify delivery arrangements once the shipment is in transit.

 


CUSTOMS & DUTIES

For deliveries outside the European Union, the recipient acts as the importer of record and is responsible for complying with all applicable laws and regulations in the destination country.

Import duties, customs clearance fees, local taxes and any other charges related to the importation of goods are the responsibility of the recipient.

These charges:

  • are determined by local authorities
  • are separate from shipping costs
  • are not calculated, controlled or collected by 24Bottles

Shipping costs shown at checkout do not include customs duties or import taxes, even when free shipping is offered. Customs authorities or local carriers may request payment of duties or taxes before or after delivery, depending on local regulations Import duties and taxes are always the responsibility of the recipient, except in cases related to warranty replacements.

 

Refused shipments and unpaid customs charges

If import duties or taxes are refused or not paid and the parcel is returned or abandoned by the carrier or customs authorities, 24Bottles reserves the right to issue a partial refund excluding:

  • the original shipping costs (even if initially offered free of charge)
  • any customs duties, clearance fees or additional logistics costs incurred

 

DELIVERY SUPPORT

For delivery-related assistance (such as redelivery requests or delivery scheduling), make sure to contact the courier directly using the information provided in the shipping notification.

Detailed information regarding shipping times and delivery conditions is available in the Delivery & Returns Policy.